FAQ

What products does LumaThera offer?

LumaThera specialises in premium wellness and recovery technology, including red light therapy devices, massage and cupping tools, heat therapy products, and wearable health tech — all designed to support your body's natural recovery and wellbeing.

Do you ship within Australia?

Yes, we ship Australia-wide. Orders are typically dispatched within 1–3 business days. You'll receive a tracking number via email once your order has been shipped.

Do you offer international shipping?

Yes, we ship to select international destinations. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that import duties and taxes may apply depending on your country.

What is your return policy?

We offer a 30-day return policy on all products. Items must be returned in their original condition and packaging. To initiate a return, please contact our support team with your order number and reason for return.

How do I track my order?

Once your order has been dispatched, you'll receive a confirmation email with a tracking link. You can use this link to monitor your delivery in real time.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and Shop Pay. All transactions are processed securely.

How do I contact LumaThera?

You can reach our team via the Contact Us page. We aim to respond to all enquiries within 1–2 business days.