Terms and Conditions
TERMS OF SERVICE
1. OVERVIEW
Welcome to LumaThera (“we,” “us,” “our”). We operate this website and online store to offer premium wellness technology products and services to you.
We partner with specialist manufacturers and fulfilment partners to deliver our products directly to customers worldwide.
By accessing or using our website, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our Services.
2. ELIGIBILITY & ACCOUNT
You must be at least the legal age in your country or have permission from a parent or guardian.
You agree to provide accurate and complete information when placing orders or creating an account. You are responsible for all activity under your account.
3. PRODUCTS
LumaThera partners with specialist manufacturers and fulfilment partners to bring you premium wellness devices. Products may ship from different fulfilment centres or countries, and packaging may vary depending on the product and fulfilment location.
We make every effort to display products accurately, but colours, packaging, or minor details may vary. We do not guarantee that products will meet personal expectations beyond what is described.
4. ORDERS & PAYMENTS
Placing an order is an offer to purchase. We reserve the right to accept or refuse any order.
Orders are confirmed only after payment is successfully processed. Once confirmed, orders cannot be modified or cancelled.
All prices are shown in the selected currency and may change at any time.
5. SHIPPING & DELIVERY
Shipping times are estimates only and not guaranteed. We are not responsible for delays caused by shipping carriers, customs inspections, fulfilment processing times, or events beyond our control.
Once an order is handed to the carrier, risk of loss passes to you.
6. RETURNS & REFUNDS
All returns and refunds are handled according to our Return Policy. Please review it carefully before purchasing.
7. INTELLECTUAL PROPERTY
All website content belongs to LumaThera or its licensors and may not be copied or reused without permission.
8. THIRD-PARTY SERVICES
We may use third-party tools and partners to operate our store and fulfil orders. We are not responsible for their independent services or platforms.
9. DISCLAIMER OF WARRANTIES
Products and services are provided “as is” and “as available.” We do not guarantee uninterrupted service, error-free operation, or perfect product outcomes. Some rights may vary depending on your country.
10. LIMITATION OF LIABILITY
To the maximum extent allowed by law, LumaThera is not liable for indirect, incidental, or consequential damages related to product use or website access.
11. GOVERNING LAW
These Terms are governed by the laws of Victoria, Australia, subject to applicable consumer protection laws in your country.
12. CONTACT
📧 lumatherastore@gmail.com
Available 9am–10pm AEST, 7 days a week.