Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
Be in the same condition you received it
Be unworn or unused, with tags
Be in its original packaging
Include proof of purchase
To start a return, contact us at lumatherastore@gmail.com.
Do not send items back without approval. Returns sent without prior authorisation will not be accepted.
If your return is approved, we’ll provide instructions on how and where to send your item. Return addresses may vary depending on the supplier.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos.
Once reviewed, we will offer a replacement or refund, depending on the situation.
Non-Returnable Items
The following items are not eligible for return:
Sale items
Gift cards
Custom or personalised products
Perishable goods (food, flowers, plants)
Personal care and beauty products
Hazardous materials, flammable liquids, or gases
Change of Mind
Returns for change of mind are not accepted, unless required by law.
Exchanges
We do not offer direct exchanges. The fastest way to receive a different item is to return the original item (if eligible) and place a new order.
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery. Items must be unused, in original packaging, with proof of purchase.
Refunds
Once your return is received and inspected, we’ll notify you of the outcome.
Approved refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or card provider.
If more than 15 business days have passed since approval, please contact us at lumatherastore@gmail.com